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22/06 Pinki Dutta
HR Manager at Lexicon Group - EduCrack

Views:5 Applications:2 Rec. Actions:Recruiter Actions:1

Lexicon Group - Academic Counselor (1-3 yrs)

Pune Job Code: 219583

Designation - Counsellors

Salary - 20K to 25K + Incentives

Position - 3 to 4

Place - Wadgaon Sheri (Pune)

Industry - EdTech / Training / Coaching

Functional Area - Counselling and Servicing.

Education - UG (Any Graduate - Any Specialization) / PG (Any Post Graduate - Any Specialization)

Experience - 1 -2 years / Freshers can also apply

Roles & Responsibilities :

- Contacting existing customers as well as prospective customers using scripts.

- Handle student walk-ins at the Centre.

- Follow up on leads generated through various sources.

- Counsel and guide aspiring students about various products/ offerings.

- Student conversion to meet revenue and product targets for the Centre.

- Answering phones and explaining the product and services offered by the company.

- Obtaining customer information and other relevant data.

- Asking questions to the customer and understanding their specifications.

- Resolving queries and issues related to the products and services.

- Taking and processing product orders in a professional manner.

- Maintaining the database of the customers on a regular basis.

- Suggesting solutions based on customer's needs and requirements.

Requirements :

- Should have excellent communication skills and convincing power.

- Fluent in English, Hindi & Marathi.

- Female candidates will be preferred.

- Proven experience as a telesales representative or other customer service role.

- Good knowledge of CRMs like (No Paper Form) and other telephone systems

- Proven track record of successfully meeting sales quota over the phone.

- Ability to switch communication styles

Skills :

- Proficient in communication and interpersonal skills

- Research and record-keeping skills

- Verbal communication

- Outstanding negotiation skills to resolve issues and address complaints

- Data entry skills

- Closing skills

- Telephone skills

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