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21/09 Pooja Saxena
Talent Acquisition Specialist at Leucine Technology

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Leucine - Associate - Customer Success (1-6 yrs)

Anywhere in India/Multiple Locations Job Code: 234972

Customer Success Associate-Remote 

- Leucine offers modern software that empowers the pharma companies to get a 360-degree real-time view of the FDA GMP compliance across their manufacturing network, CMOs, Suppliers. Every day, hundreds of Quality teams around the world use Leucine's applications, platform, and, analytics to effortlessly ensure that the drugs they manufacture are safe, and, efficacious.

- Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors.

- To scale the business, we are now looking to onboard Customer Success Associates who are passionate about using technology to solve difficult problems and help us scale the customer operations.

Why join Leucine ?

- Ample room to grow exponentially with an early-stage startup

- Opportunity to build, nurture & lead the organization from scratch

- Generous incentive plans that would truly link the performance with payouts

 What You will do ? 

- Be an expert in Leucine Products & offerings

- Collaborate and partner with account team members (professional services, sales, support, product managers)

- Define and maintain success plans for customers that outline the desired business outcomes, metrics for success (KPIs), potential issues, and action plans

- Prepare for and conduct business reviews with customer, as appropriate

- Monitor adoption and usage trends, work closely with customer and Leucine teams to address adoption blockers

- Assist customers in realizing the full value of Leucine products and serve as a trusted advisor focused on their success

- Work with customers to expand product adoption across their organization, building champions every step of the way

- Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty

- Help drive customer references and case studies.

- Provide guidance on how to resolve customer-specific challenges

Who you are ?

- A minimum of 2 years of customer-facing experience in a CSM function, account management, consulting, or client service role

- Experience working with SaaS solutions

- Proficient in building and delivering compelling proposals and presentations

- Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy

- Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at all levels

- Ability to handle challenging customers or situations and drive to mutually agreeable outcomes

- Excellent account leadership, management and coordination skills with a bias for action

- Passionate about your customers success

- Accomplished presentation skills

- Effective communicator both written and verbal

- Ability to work creatively and analytically to solve problems

- Ability to manage ambiguity and synthesize complex information into meaningful messages and recommendations

Our Values : 

- Freedom

- Judgement

- Transparency

- Positivity

- Passion

- Innovation

- Customer Success

What we offer ?

- A purpose-built work culture that lets you achieve the best version of yourself

- Freedom to experiment and autonomy of ideas

- Market competitive compensation

- Ample opportunity to grow in a fast-paced environment

- Unlimited free food and coffee

- Recruiting Contact & Edited Date

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