Key Account Manager

Responsibilities & Duties Instructions :

- Develop trust relationships with existing clients

- Understand the latest developments in our products end-to-end (both borrowers and investor sides)

- Expand the relationships with existing customers by continuously proposing solutions that meet their requirements

- Serve as the link of communication between clients and internal teams

- Acquire a thorough understanding of key customer needs and requirements

- Resolve any issues and problems faced by clients and deal with issues to maintain trust (Should -understand how Ops/Product/Tech works)

- Ensure the correct products and services are delivered to customers in a timely manner

- Play an integral part in generating new sales that will turn into long-lasting relationships

- Daily/Weekly/Monthly reporting of numbers and forecasts to internal teams

Requirements and skills :

- Proven experience as strategic/key account manager (1-3 years)

- Ability to work with cross-functional teams

- Ability to keep up with the latest products in the market

- Experience in sales and providing solutions based on client needs

- Strong communication and interpersonal to build relationships with professionals of top-bottom l levels

- Good analytical skills

- Ability in problem-solving

- Quick decision making

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