Leidenschaft Incorporation - Executive - Customer Care (0-2 yrs)
We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. The successful candidate will play a crucial role in ensuring high levels of customer satisfaction and loyalty through effective communication, problem resolution, and a commitment to providing an outstanding customer experience.
Handling Calls and emails.
- Resolve customer complaints via phone, email, mail, or social media.
- Monitoring customer feedback websites.
- Handling queries raised on social media platforms.
- Daily tracking and follow up of customer feedback reports.
- Handling customer queries on WhatsApp.
- Handling offline orders through different sources.
- Coordinate with internal teams to ensure proper customer service is being delivered.
