Director - Talent Acquisition at LeadSquared
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LeadSquared - Product Support/Customer Support Role (2-5 yrs)
The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding. The Role is to deliver high quality support to technical and non-technical users of LeadSquared through email, phone and documentation.
- Tier 2 customer support experience - supporting web-based software platforms SaaS
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
- Fair knowledge of API, Webhooks, Connectors.
- Good to have understanding on at least one of the programming languages (PHP, Java, Python).
- Operational support experience - ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written & verbal communication and documentation skills.
- Obsessed with customer support and delighting the customers.
- Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.