Leadics - Customer Support Specialist (0-2 yrs)
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients- trust.
Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements :
- Experience as a Customer Support Specialist or similar CS role
- Excellent communication (English & Hindi), Knowledge of any regional language will be a plus.
- Patience when handling tough cases
- Fresh graduates in any stream with a good aptitude to Problem-solving can also apply
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
