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28/03 Priyanshi
Senior Executive at Ocube Services

Views:16 Applications:5 Rec. Actions:Recruiter Actions:3

Lead Generation/Customer Service Role (0-1 yrs)

Noida Job Code: 319099

Responsibilities and Duties

- Respond to and handle customer complaints and inquiries empathetically and professionally in a timely manner.

- Create an interested customer base to convert into sales.

- When necessary, escalating problems to Management and/and collaborating with Sales team to assist in resolution process.

- Performing Quality assurance surveys with customer

- Excellent Communication Skills

- Manage all complaint related communication with customers or their representatives including expectation management, drafting of formal emails, and the provision of detailed information and analysis.

- Oversee the customer service process.

Key Skills

Excellent Communication skills, Lead generation skills, Query resolution

Job Requirement :

- Female/Male both can apply.

- Candidate should be comfortable working in the Noida office.

- Candidate should be comfortable with the international voice process.

- Candidate should be interested in Rotational shifts and Rotational Off

- Candidate should be comfortable working 6 days a week.

Max Salary for the Experienced - 27K CTC

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