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01/05 Anushka Akshay Prabhudesai
CEO at HRAlways

Views:73 Applications:43 Rec. Actions:Recruiter Actions:32

Lead - Customer Success (4-14 yrs)

Chandigarh/Delhi NCR Job Code: 157623

1) Role- Permanent

2) Working Location-: Chandigarh/New Delhi/North India

3) Joining Time-: Immediate-15days

4) Shift Timing- 9AM-6PM

Industry/Domain : Open to any industry type and domain

Employment Type: Full Time, Permanent Experience : 4+ Years

Salary : Not a constraint for the right candidate

Relevant experience - 1yr to 7yr :

- Great opportunities in various geographies for a technologically advanced product in composition and contamination analysis, with traceability and digital payment capabilities

- A true, impactful career opportunity with a company that does meaningful work

- Extensive opportunities to grow your skill set and enjoy career growth

- The camaraderie of energetic, highly talented team of innovators What kind of professional exposure/technic al skills should you have?

- Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.

- You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests

- Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

- The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

- Develop and manage client portfolios.

- Sustain business growth and profitability by maximizing value.

- Analyze customer data to improve customer experience

- Hold product demonstrations for customers.

- Improve onboarding processes.

- Evaluate and improve tutorials and other communication infrastructure.

- Mediate between clients and the organization.

- Handle and resolve customer requests and complaints.

- Minimize customer churn.

- Aid in product design and product development.

What key traits / professional skills should you have?

- Highly organized and able to multi-task.

- Self-driven and proactive nature.

- Excellent communication and interpersonal skills.

- Demonstrate leadership qualities.

- High computer literacy and ability to learn new software.

- Knowledge of customer success processes.

- Experience in document creation.

- Patient and active listener.

- Passion for service.

Educational background : 

- Any Graduate/ Post Graduate

- Preferred Colleges : IIMs/IITs/NITs/Tier-1

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