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29/04 Thomas George
Recruitment Lead at HyringNinja

Views:105 Applications:43 Rec. Actions:Recruiter Actions:32

Lead - Customer Service (1-4 yrs)

Bangalore Job Code: 157426

Primary Responsibilities :

- Resolve customer technical issues by working through diligent research, reproduction, and troubleshooting work directly with technical support staff, quality assurance, software development and administration to resolve problems

- Inform sales team members of potential customer problems and/or revenue potential

- First point of escalation for the technical support team

- Conduct Product Presentations, demonstrations or trainings for Customers

- Interact with customers / partners for requirements discussions during post-sales cycle

- Work closely with customers during pilot / testing phase, fine tune products and solutions to suit customer's environment

- Customize products and solutions for customer specific requirements and ensure delivery within specified timeframes and maintain high quality of delivery

- Conduct troubleshooting sessions for customer specific priority issues during the implementation phase

- Build demo clients and proof of concept solutions for pre-sales cycle

Technical Skills (Each one is a Plus) :

- Experience with configuration and deployment of SaaS Products

- Strong analytical problem-solving capabilities - ability to gather and analyze information from multiple sources into meaningful insights and associated action plans

- Bachelor of Engineering preferred

- Strong Communication and Customer interface skills - Should be able to communicate effectively with customers and set the right expectations. Work effectively with internal teams and provide updates / reports to customers

Other Skills :

- Strong analytical problem-solving capabilities - ability to gather and analyze information from multiple sources into meaningful insights and associated action plans

- Good hands on skills with MS office tools

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