- Work in a company with a solid track record of performance

- Join a well known brand within Telecommunications

- Attractive Salary & Benefits

- Our client is hiring for Lead - Customer Relationship

The Job

Responsibilities :

- The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.

- Responsible for active base management

- Revenue Churn and Revenue enhancement from designated set of Logos

- As per the designated frequency in person visit to the customers

- Renew the data circuits upon expiry of term.

- Drive up-selling of products/services.

- Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.

- Identification of non-usage rentals and suggest actions to reduce revenue loss.

- Plan for reduction of churn, analysis of revenues across all products and solutions.

- Coordination with sales, IT, Products and CC on retention issues & CSO teams

- Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention

Ideal Candidate

Skills Required :

- A master's degree in business, marketing, communication, finance, or a related field.

- A minimum of 7 years' experience in Client facing roles.

- Understanding of wireline telecom solutions and IT/telecom industry

- Experience working in a high-tech environment.

- Leadership, problem-solving, and networking skills.

- Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.

- Strong negotiation & execution abilities

- Innovative approach to problem solving and finding solutions.

- Flexible and pro-active/self-motivated working style with strong personal ownership.

- Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.

Experience : 7 to 9 years

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