HR Manager at Ladybird Web Solution Pvt Ltd
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Ladybird Web Solution - Specialist - Product Support - Helpdesk (0-1 yrs)
Overview :
We are looking for professionals who want to work for a support team. If you're a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we're looking for! You will work on Faveo Helpdesk
So, are you ready?
Who are we looking for?
Experience : Fresher to 1 year of experience
Work with the team to obtain an in-depth understanding of the product.
- Fluency in English
- An affinity for offering excellent customer service
- Positive and resilient attitude
- Great teamwork skills
- Should be open to work in Night shifts at home, currently we don't have night shifts
Background in IT is a big plus.
Responsibilities :
- You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive experience.
- Supporting your colleagues with peer learning, and being open to feedback from others
- You will work with customer using Faveo Helpdesk
- Option to work as technical writer cum support agent for Faveo Helpdesk product
Education :
- Bachelor's (Required)
How can I apply:
- Apply with complete resume with picture attached in resume
- Indicate the area of work that you are applying for
- Attach previous work or portfolio or project details
- Mention Linkedin Profile URL in the resume
Tell us what do you know about help desk industry
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