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20/05 Bhanu Pratap Singh Slathia
HR Manager at Ladybird Web Solution Pvt Ltd

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Ladybird Web Solution - Customer Support Role (0-1 yrs)

Bangalore Job Code: 119496


We are looking for professionals who want to work for a support team. If you- re a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we- re looking for! You will work on Faveo Helpdesk

So, are you ready?

Who are we looking for?

Experience : Fresher to 1 year of experience

- Work with the team to obtain an in-depth understanding of the product.

- Fluency in English

- An affinity for offering excellent customer service

- Positive and resilient attitude

- Great teamwork skills

- Should be open to work in Night shifts at home, currently, we don- t have night shifts

- Background in IT is a big plus.

Responsibilities : 

- You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.

- Providing accurate, valid, and complete information by using the right tools, methods, and processes.

- Ensuring a high level of customer service and positive experience.

- Supporting your colleagues with peer learning, and being open to feedback from others

- You will work with a customer using Faveo Helpdesk

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