HR Manager at Ladybird Web Solution Pvt Ltd
Views:107 Applications:38 Rec. Actions:Recruiter Actions:0
Ladybird Web Solution - Customer Support Role (0-1 yrs)
We are looking for professionals who want to work for a support team. If you- re a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we- re looking for! You will work on Faveo Helpdesk
So, are you ready?
Who are we looking for?
Experience : Fresher to 1 year of experience
- Work with the team to obtain an in-depth understanding of the product.
- Fluency in English
- An affinity for offering excellent customer service
- Positive and resilient attitude
- Great teamwork skills
- Should be open to work in Night shifts at home, currently, we don- t have night shifts
- Background in IT is a big plus.
- You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and positive experience.
- Supporting your colleagues with peer learning, and being open to feedback from others
- You will work with a customer using Faveo Helpdesk