Overview

This opening is for experienced professional, with awesome communication and interpersonal skills. An opportunity to work in a startup environment, to handle clients from across the globe.

Responsibilities

1. End to End Account management of our existing customers

2. Successfully dealing with different point of contacts from client and serving their requirements

3. Perform account management related duties and ensure that all client deadlines are met

4. Flawlessly execute end-to-end projects, liaising with key internal and external stakeholders.

5. Maintain regular communication with key accounts and annual correspondence with all customers

6. Responsible for Service Delivery ensuring client retention and reference

7. Create user manual for Faveo Helpdesk

8. Create video tutorials for Faveo Helpdesk

Qualifications

- Bachelor's degree highly preferred

- Minimum 1 year of work experience in same or similar domain

- Awesome written & verbal communication skills

- Ability to form relationships with customers, including being responsive and empathetic to customers needs

- Solid work ethic, self-discipline, persistence, and ability to work independently and in a team

- Multitasking, organizational, and time-management skills

- Proactively keeps up to date on industry and customer specific issues

- Technical abilities to understand our products & client requirement

- Candidate with experience in CRM, Helpdesk industry

How can I apply?

- You are invited to send us your complete resume with picture

- Indicate the area of work that you are applying for

- Attach previous work or portfolio

- In your application mention current CTC, expected CTC and notice period

- Do go over our company website www.ladybirdweb.com | www.faveohelpdesk.com & linkedin profile before applying

Job Perks

- Regular cash/gift monthly/quarterly/half/annually incentives offered based on performance

- Complementary Hot Beverages and healthy Lunch provided at office

Salary:

- Annual salary - 2,00,000 to - 3,60,000 P.A CTC

- Salary mentioned above will have deductions such as PT, PF, ESI, TDS etc as per government regulations. In hand salary after deductions will be lower then the salary mentioned above. Detailed salary breakup is provided along with offer letter.

- Annual Incentive/bonus based on yours & company's performance. Declared in March every year and credited in April

- Employee stock option available

Other details:

- We expect minimum 12 months job commitment from candidates. No relieving documents are issued to candidates leaving the job before the commitment period.

- Notice period is 60 days.

- BYOD - We promote bring your own device policy. Employees need to carry their own laptop to work.

- Salary hike, appraisal reviews will take place annually in March every year. Annual salary hike will commence from April each year.

- Minimum 12 months of employment is required to be eligible for annual bonus or salary hike.

Documents : 

Before joining there will be thorough verification by third party. Following documents needs to be submitted and carried for final round of interview.
- ID Proof - Aadhar card & Pan card
- Address proof
- Previous company last 3 months salary slip and bank statement
- All the companies worked so far their joining, hike & reliving letter
- 10th, 12th(PUC), diploma, graduation, post graduation marks card and certificate(degree)

Ethical Code :

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.