Business Development executive at Peopleprosper Technologies
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Kredily - Executive - Customer Support (1-3 yrs)
Role : Customer Support (Payroll)
Role Type : Full-time
Role and Responsibilities :
- Support the team in the operational conversion of Kredily strategic objectives.
- Provide support and specific advice in the implementation of processes and standards for all Kredily Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training
- Support the identification and planning of services Kredily Services will provide.
- Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
- Perform user administration tasks (e.g. access management).
- Track service requests and troubleshoots - analyze error messages and questions, support periodic cost and efficiency analyzes to support productivity objectives, support personnel cost budgeting process and control.
- Support evaluation of the services/processes/continuous improvement in scope.
- Contribute to Kredily Services projects at country or BU level
Minimum requirements :
What you bring to the role :
- Bachelor's Degree or equivalent in education and experience.
- Certified Payroll Professional designation or equivalent experience preferred.
- At least 2 years of experience in a major payroll processing operation with employees
- Proficiency in English & Hindi - other languages are an advantage.
