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16/04 Shruthi
Talent Acquisition at KrazyBee

Views:254 Applications:66 Rec. Actions:Recruiter Actions:66

Krazybee Services - Executive - Customer Service - Voice Process (0-4 yrs)

Bangalore/Chennai Job Code: 321617

Job Summary :

- We are seeking a dynamic and customer-focused individual to join our team as a Voice Process Executive. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities :

- Handle incoming customer calls professionally and efficiently.

- Make outbound calls to follow up on customer inquiries or resolve issues.

- Provide accurate information about products or services to customers.

- Resolve customer complaints and ensure customer satisfaction.

- Update customer information in the database during and after each call.

- Collaborate with other team members to address customer needs effectively.

- Meet or exceed individual and team performance targets.

- Follow communication scripts and guidelines to ensure consistency.

- Stay updated on product knowledge and industry trends.

- Escalate complex issues to the appropriate department or supervisor.

- Proven experience in a customer service or voice process role.

- Excellent verbal communication skills in English+ Hindi.

- Strong active listening and problem-solving abilities.

- Ability to multitask and work in a fast-paced environment.

- Basic computer skills.

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