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13/01 Anjali Gupta
Manager at Korgen Tech Systems

Views:16 Applications:3 Rec. Actions:Recruiter Actions:0

Korgen Tech Systems - Executive - Customer Care (1-3 yrs)

Chennai Job Code: 106006

Key responsibilities : 

- Answer incoming calls professionally, provide correct information about products and services, take orders and register customer complaints.

- To call prospective customers for fixing appointments and transaction-related matters.

- Maintain database of call records, customer interactions, inquiries, leads, complaints, comments and follow up on the action taken.

- Send product quotes to customers in coordination with the sales team

- Coordinate with the sales team for lead closure and payment collections

- Follow up with the service team for timely resolution of customer complaints

- Escalate unresolved customer complaints and other issues to the higher ups.

- Build good relationships and trust with customers through polite, open and transparent communication

- Follow the set protocols, communication procedures, guidelines and policies

- Submit periodical MIS with details that would help improve the customer experience.

Desired Profile : 

- 1-3 years of experience in similar positions

- Strong phone communication and interpersonal skills

- Ability to listen and active problem-solving skills

- Familiarity with CRM systems and practices

- Customer-oriented attitude and the ability to respond and handle tough customers

- Ability to multi-task, prioritize and manage time effectively

- Hardworking, efficient and a collaborative team player

- Stamina to work in a fast-paced result-oriented environment

- Dynamic personality and a solid team player

- High level of personal integrity and ethical standards

Qualifications :

- Graduation/Diploma in any discipline

- Proficiency in English and Tamil. Knowing Hindi is an added advantage.

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