Kofluence - Executive - Customer Success (1-3 yrs)
Customer Success Executive
- Taking ownership of customers' queries and resolving them by chat, calls, and emails.
- Resolving the tickets on a daily basis within the assigned timeline to achieve the highest level of customer satisfaction.
- Maintaining a record of customers' queries, transactions, queries, and comments.
- Being up to date with the new product features and market trends.
- Problem-solving skills and quick thinking to own & resolve customers' issues.
- Maintaining MIS reports.
Required Skills :
- Education: Graduation.
- Experience: 1-2 years of experience in a customer support role.
- Having experience in handling inbound and outbound calls.
- Excellent written and verbal English communication skills.
- A great listener.
- Strong interpersonal skills with effective time management.
- Strong organizational skills, attention to detail, and the ability to multi-task.
Note: Rotational Week offs
Language: Hindi & English
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