Senior Executive - Talent Acquisition at Knowlarity Communications
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Knowlarity Communications - Engagement Manager (4-8 yrs)
Roles and Responsibilities :
Location : Gurgaon
You will be responsible for managing the relationship of Knowlarity high-end customers. Engage with the customer on a daily basis, manage and develop client portfolios. Your responsibilities include:
1) Develop and manage client portfolios.
2) Sustain business growth and profitability by maximizing value.
3) Analyze customer data to improve customer experience.
4) Hold product demonstrations for customers.
5) Improve onboarding processes.
6) Evaluate and improve tutorials and other communication infrastructure.
7) Mediate between clients and the organization.
8) Handle and resolve customer requests and complaints.
9)Minimize customer churn.
Desired Candidate Profile
1) B.E / B.Tech (MBA is a plus)
2) Understands deeply about integrations, APIs, API testing, databases, and reporting
3) Customer-centric approach
4) Excellent communication and reporting skills
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