International Customer Care

Knowcross is a global leader in providing software and technology intelligence to the hospitality operations industry. Our platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom-line.

These applications are fully customizable, multilingual, cloud-based and are offered as both stand-alone and bundled packages. The platform is also interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm system

Our product suite includes six software applications - KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance.

Here is a brief Job Decription :

As a Customer Support Associate, you;ll be a problem solver, a coach and sometimes just a really good listener. And you'll do all this with a smile on your face because at Knowcross we succeed when our customers succeed. You will:

- Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system

- Use knowledge of web-based applications and networking to troubleshoot and resolve client issues

- Perform tests to isolate the source of issues

- Escalate issues to the Technical team when necessary

- Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise

- Verify technical fixes from the Technical team

- Use remote desktop sharing application to assist end-users and resolve issues

- Provide efficient and timely support to customers across geographies

- Adhere to processes defined for case logging via Salesforce or other tools as mandated

- Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.