Senior HR Manager at Knee Xpert
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Knee Xperts - Customer Care Role (0-3 yrs)
Roles & Responsibilities :
- Shall be responsible for handling inbound & outbound calls, briefing about product, queries and their resolution, and overall customer satisfaction.
- Efficient training of team
- Routine progress reporting to management
- Capable of taking input of issues and their redressal thereof.
- Maintaining records of transactions and interactions
- Assuring appropriate and timely follow-ups wherever required
- Grievance handling and redressal
- Capable of giving and taking the desired output from the team
- To Coordinate with different departments to resolved queries to respective departments for accurate redressal.
Skills Required :
- Active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Regional Language ((Preferred)
Education :
- UG : Graduation Required
- PG: Post Graduation Preferred
- Doctorate : Not Required
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