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20/05 Sonali
Head - HR at Sahaj Knee Xpert

Views:27 Applications:7 Rec. Actions:Recruiter Actions:5

Knee Xpert - Executive - Customer Care - Call Center Domain (0-3 yrs)

Indore Job Code: 214409

About organization : We are a registered start-up in Healthcare, providing evidence based knee pain treatment by collaboration with hospitals and Orthopedic surgeons at PAN India level.

Job Title : Call Center Executive.

Job Location : Indore.

Job Description : We are looking for enthusiastic individuals who can listen to customer service issues and can coordinate with Physiotherapists accordingly.

Roles & Responsibilities :

- Answer phone calls in a more professional manner and provide information about therapy and services as required by the callers/patients.

- Responsible for maintaining a high level of professionalism with patients and working to establish a positive rapport with every patient.

- Update patient information such as customer complaints, inquiries, and comments in the patient service database during and after each call.

- Work with the management team to stay updated on therapy knowledge and be informed of any changes in company policies.

- Impact the company's bottom line by problem solving and turning frustrated patients into repeat customers.

- Ensure maximized productivity.

Qualification :

- 6 Months- to 3 Years- professional cold-calling experience.

- Ability to remain professional and courteous with patients at all times.

- Effective verbal and written communication skills.

- Excellent work ethic and dedication to patient success.

- Basic computer skills.

Education :

Any Graduate or Graduation pursuing.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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