Company Description :

- KlearNow is disrupting the Customs Clearance industry by providing an innovative, state of the art solutions that brings the global supply chain into the digital age. There is a huge opportunity to be part of a company that is bringing Customs Clearance to the 21st century.

Title: Customer Service Representative

Department : Sales/Customer Success

Summary : 

- We are looking for an energetic self-starter who is passionate about solving problems, exceeding customer satisfaction and helping customers be successful. 

- As a Customer Service Representative (CSR) you will be responsible for addressing and following through on all requests from KlearNow customers. 

- This is a high-profile customer-facing role requiring outstanding communication skills. 

- In addition, the role requires the ability to coordinate with cross-functional teams, aiming to drive customers to value. 

- The ideal candidate is persistent and results oriented, has Supply Chain or Import/Export industry experience with strong communication and problem-solving skills.

Responsibilities :

- Address all incoming queries from customers and assign to respective teams

- Track, follow-up and respond on reported issues

- Follow-up on document request escalations to ensure timely filing of customs release

- Exceed customer satisfaction and expectations set within KlearNow SLAs

- Create internal and external reports for all customer reported issues

- Be an expert on KlearNow products, features and functions

- Work closely with customer success, engineering and operations teams

Requirements :

- 2-5 years of Customer Service or Customer facing experience

- Supply Chain or Import/Export industry experience is required

- Excellent communication and problem-solving skills with fluency in English

- Past experience working with US or UK/EU customers is a plus

- Working knowledge of Zendesk or other customer service tools is a plus

- Able to work in shifts, specifically night shifts

- Able to work in a hyper-growth, fast paced start-up

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