Your role

We, at Khatabook, are looking for a Telecalling Manager to handle the productivity of telecalling agencies. This role will be responsible for productivity from X bucket to infinity.

What would you do at Khatabook

- Implementing collection policies and procedures to avoid excessive dues

- Ensuring that the company policy on recoveries is followed and that it is in line with regulatory guidelines.

- Negotiating with customers in cases when non-payment occurs.

- Training and mentoring of telecalling agencies

- Develop and execute comprehensive collections strategies to optimize the recovery process and reduce delinquency rates.

- Conduct regular projections and forecasts of collections targets based on historical data, industry trends, and business objectives.

- Monitor collection performance metrics, such as roll rates, collection efficiency, and DRR, to identify areas for improvement and drive strategic initiatives.

- Monitor external telecalling collection agency performance

What are we looking for :

- Proven experience of managing telecalling agencies, preferably within the financial services industry.

- Strong expertise in telecalling agency management

- In-depth knowledge of collection processes, telecalling parameters, industry regulations, and best practices.

- The ability to work accurately and independently.

- Ability to work to strict deadlines.

- The ability to work accurately and independently.

About Khatabook

We exist to empower India's 60 Million strong MSMEs. Our users' motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering - is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users.

As more businesses are adopting digital for business than ever before, Khatabook's goal can be summed up simply - Empowering merchants by simplifying their business by

- Building a complete business management platform.

- Providing the power of technology to an underserved segment.

- Helping businesses to grow by providing them with ammunition of insights & digital reports.

- Offering a financial services platform catering to the specific needs of the MSME space.

We are an equal opportunity workplace. We expect your authentic, original selves at work always and stand against discrimination on the basis of caste, creed, gender, religion or background.