About OnGrid:

- OnGrid is India's fastest growing digital trust platform offering verifications, background checks, and references checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 35+ million checks across 1000+ happy clients.

- At OnGrid, we are focused on redefining and reimagining trust and accountability. Our platform and digital locker infrastructure (eLockr) would enable organizations to verify credentials instantly, and as much as possible, directly via issuing source. Having built the basic pillars of trust (and creating a profitable venture with 100+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

- In this pursuit, we are looking for a motivated Account Manager with experience in designing and implementing a strategic client management plan that covers a wide customer base and helps in establishing a strong market presence.

Roles & Responsibilities :

- Building long-term relationships with key clients

- Build relationships with key employees among customers

- Addressing customer concerns and complaints

- Create plans to address clients- business needs

- Advise clients on creating profitable processes

- Schedule regular meetings with customers to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Help sales team up-sell or cross-sell services and products

- Ensure both the company and clients adhere to contract terms

- Study competition to find new ways to retain customers

- Set sales and revenue targets and work diligently to meet them

- Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address customers- needs

Requirements :

- Preferred experience as a Client Operations Manager or Relationship Manager

- Proven track record of meeting and exceeding targets

- Background verification industry knowledge is a plus

- Experience in tracking relevant KPIs (e.g. customer satisfaction)

- Proficient in MS Office, Google Sheets with working knowledge of CRM platforms

- Good communication

- Problem-solving aptitude and ability to work well with a team

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