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06/07 Akhila
Talent acquisition at zyoin

Views:131 Applications:24 Rec. Actions:Recruiter Actions:19

Key Accounts Manager - Customer Services/Operations - Logistics (7-10 yrs)

Mumbai Job Code: 221796

Key Accounts Manager- Services/Operations


- Manage and maintain TAT/performance for all Key Accounts

- Regular Follow up with Regional Teams for timely movement of claims

- Ensure CRM is updated real time

- Collaborate with the internal teams (Contact Centre/Logistics/IC ops/Service Team) for swift movement of claims

- Ensure Partner NPS is maintained

- Ensure Unresolved% for Key Accounts is kept at minimum

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Ensure the services are delivered to customers in a timely manner

- Analyze data and trends and suggest corrective measures

- Develop trust relationships with major clients to ensure they do not turn to competition

- Work closely with the Escalations team to ensure timely closure of complaints

Experience required :

- 7-10 years of relevant experience as Key account manager from a Start - up

- Experience in Managing multiple clients and providing solutions based on client requirements

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

- Excellent organizational skills]


- Ability in problem-solving and negotiation

- Strong knowledge of Microsoft Excel/PPT

- Strong in CRM

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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