Key Accounts Manager - Customer Service Operations (4-9 yrs)
JOB DESCRIPTION
- Responsible for the management of the customer service process
MAIN RESPONSIBILITIES
- Customer Service operations in accordance with the Corporate Operations Manual
- Managing Customer satisfaction survey
- Human Resource Management
- Implementation of the Company Values, Mission, Vision and Strategic options
KEY TASKS
- Manage a team of customer service personnel (Customer Service Representative and Account Representative)
- Customer Service / Care activities including receivables (payment collection from all clients on regular basis)
- Additional Sales
- Follow-up and analysis of the operational targets and results
- Annual planning
- Organizing, development and control of the customer service operations according to the business concept/model
- Recruitment of the personnel
- Organising customer orientation on usage and handling of the garments
- Updation of records in related Customer service software (Proteus)
- Dispatch of Garments.
- Inventory Management of used garments
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
