Key Account Manager - Sales - Recruitment Firm (5-7 yrs)
KRA: Building and maintaining strong relationships with key accounts.
KPIs :
- Client satisfaction ratings.
- Client retention rate.
- Number of client referrals.
- Repeat business from key accounts.
- Revenue Generation:
KRA: Achieving sales targets and driving revenue growth from key accounts.
KPIs:
- Total revenue generated from key accounts.
- Achieving monthly/quarterly/annual sales targets.
- Growth in revenue from key accounts year-over-year.
- Number of upselling/cross-selling opportunities realized.
Account Planning and Strategy:
KRA: Developing and implementing strategic account plans for key accounts.
KPIs :
- Completion of account plans for key accounts.
- Alignment of account plans with overall business objectives.
- Progress made in implementing account strategies.
- Achievement of key milestones in account plans.
Service Delivery and Quality:
KRA: Ensuring high-quality service delivery to key accounts.
KPIs :
- Client satisfaction surveys or feedback.
- Timeliness and accuracy of service delivery.
- Resolution time for client issues or escalations.
- Compliance with service level agreements (SLAs).
Team Collaboration:
KRA: Collaborating with internal teams to meet client needs and expectations.
KPIs :
- Feedback from internal teams on collaboration effectiveness.
- Timely and effective communication with internal stakeholders.
- Successful resolution of internal conflicts or issues.
- Participation in cross-functional initiatives.
Market and Competitor Analysis:
KRA: Staying updated on market trends and competitor activities.
KPIs :
- Regular market and competitor analysis reports.
- Identification of new opportunities or threats in the market.
- Development of strategies to counter competitor activities.
- Timely sharing of market insights with internal teams.
Collection
KRA: On time collection of the outstanding
KPIs :
- Regular follow up with clients for outstanding
- Maintain the credit period and proactive for collecting the payment
- Sending the invoices timely and ensure the collection of payment
- Identifying the issues of Invoices from client and mitigate for clearing the outstanding
