Roles & Responsibilities:

- Lead and deliver on targets for new customer acquisition, repeat business, revenue, retention, fulfillment efficiency, and profitability.

- Cross-Selling of Third-Party Products : Identify opportunities for cross-selling various third-party products to customers, increasing revenue and enhancing the customer experience.

- Building Rupeek Business Partners and DSA Channel : Establish and nurture partnerships with local businesses and develop a robust DSA channel to drive business growth.

- Liaising with Lending Partner Banks : Foster strong relationships with lending partner banks, collaborate on business strategies, and ensure seamless communication and cooperation.

Risk and Audit and Compliance Adherence : Implement risk management protocols, ensure compliance with internal policies and external regulations, and conduct periodic audits to maintain a secure and compliant environment. Ensure adherence to regulatory and compliance requirements at all times, maintaining the highest standards of ethical conduct.

Derive valuable insights from the field, collaborate with cross-functional teams, and translate them into actionable business strategies to address operational challenges.

Org Building :

- Recruit and mentor City/Cluster across various locations to enhance operational excellence and maintain the approved Headcount in the region.

- Coach and lead the team towards success by providing regular feedback and training.

- Establish a culture of continuous improvement to drive reliability and exceptional customer experiences.

Desired Skill Set:

- Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.

- Ability to work in a fast-paced, target-driven environment and adapt to changing market conditions.

- Demonstrated ability to handle multiple priorities and meet deadlines effectively.

- Ability to do demand generation in the market and build offline channels.

- Should be good at relationship management across various stakeholders (Customer, Channel partner, Internal team, cross functional)

- Ability to engage and influence individuals within the operations team.

- Excellent people management skills for overseeing mid-large teams.

- Proficiency in tactical and structural problem-solving approaches.