Executive - Talent Acquisition at SGS Technical Services Pvt. Ltd
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Key Account Manager - Sales (5-10 yrs)
Key Responsibilities :
Account Management : Manage a portfolio of key accounts and build strong, long-term relationships with clients.
Sales and Revenue Growth : Develop and execute strategies to meet or exceed sales and revenue targets through upselling, cross-selling, and renewals within the existing client base.
Client Needs Analysis : Understand the specific needs and objectives of each client, conducting thorough needs assessments and proposing tailored solutions to address them.
Negotiation and Contract Renewals : Negotiate contracts, agreements, and service-level agreements, and ensure timely renewals.
Product Knowledge : Maintain a deep understanding of the company's products or services, staying up to date with new features and capabilities to effectively communicate these to clients.
Market Analysis : Stay informed about market trends, competitor activities, and industry developments to provide valuable insights to clients and improve your sales strategies.
Reporting : Create and maintain account plans, sales forecasts, and regular reports to management on sales performance and client satisfaction.
Problem-Solving : Address and resolve client issues, complaints, or concerns promptly, ensuring high levels of client satisfaction.
Skills and Qualifications :
B2B Sales Experience : Proven experience in B2B sales is essential, demonstrating a successful track record of managing corporate clients.
Corporate Sales Expertise : A deep understanding of corporate sales processes, including the ability to identify, target, and engage with corporate clients effectively.
Service Sales Acumen : Experience in selling services, with an emphasis on understanding client service needs and delivering solutions that align with their requirements.
Communication Skills : Exceptional communication and interpersonal skills, both written and verbal, for building rapport, presenting solutions, and negotiating effectively.
Negotiation Skills : Strong negotiation skills to close deals, renew contracts, and resolve disputes with clients.
Strategic Thinking : The ability to develop and implement strategic account plans to achieve sales and revenue targets.
Problem-Solving : A proactive problem-solving mindset to address client issues and challenges in a timely manner.
Data Analysis : Proficiency in data analysis and reporting to make data-driven decisions and track sales performance.
Time Management : Effective time management skills to prioritize tasks, manage a portfolio of accounts, and meet deadlines.
Customer-Centric Approach : A focus on client satisfaction, ensuring that the client's needs are met and exceeded.
Adaptability : Ability to adapt to changing market conditions, client needs, and organizational priorities.
Team Collaboration : The capacity to work collaboratively with other teams, such as marketing, product development, and customer support, to ensure client success.