Job Description :

- We are looking for a young and dynamic individual who can join our Client Servicing team as a Key Account Manager and deliver our clients globally. The individual will also be responsible for defining the delivery processes and managing client projects.

Job Responsibilities :

- Responsible for managing a portfolio of company Clients for their branding and marketing needs.

- Work with the heads of content, design, analytics and technology teams to develop and implement strategies and processes to evolve, streamline and improve campaign.

- Be the direct point of contact for the client's day to day needs, queries, issues and provide timely resolution to ensure client satisfaction.

- Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations.

- Maximize client retention and revenue growth by coaching the team to understand client needs, manage client expectations and diffuse client conflicts.

- Understand client requirements / brief from the business development team.

- Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met.

- Allocate proper briefs to team members, lead & guide the team for effective planning & execution.

- Build credibility throughout the organization as an effective problem solver and thought leader who maintains up-to-date knowledge of product offerings, processes, and industry developments & trends while continuously maintaining a demeanour of approachability.

- To support management in developing, benchmarking and deploying client service strategies focused on client retention and delight.

- Research on the brand to get information on brand essence, competition, past consumer connects programs etc.

- To ensure immediate response to client issues as per severity and priority.

Skills Required :

- Great communication skills - written and oral.

- Experience in relevant field - Branding and Digital Marketing Is must (Agency experience is added advantage)

- Ability to build rapport with clients /team.

- Familiarity with tools like PowerPoint, Excel, Word, Google Analytics and Google Ad words.

- Ability to multi-task and pay attention to detail.

- Ability to work in an organized manner with a problem-solving attitude.

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