Key Account Manager Duties and Responsibilities:

- Developing a Solid and Trusting Relationship Between Major Key Clients and Company

- Resolving Key Client Issues and Complaints

- Developing a Complete Understanding of Key Account Needs

- Anticipating Key Account Changes and Improvements

- Managing Communications Between Key Clients and Internal Teams

- Strategic Planning to Improve Client Results

- Negotiating Contracts with Client and Establishing Timeline of Performance

- Working with Design, Sales Team, Creative, Advertising, Logistics, Managers, Marketing, and Team Members from other Departments Dedicated to the Same Client Account to Ensure the Highest Quality of Materials are Being Produced and all Client Needs Met

- Planning and Presenting Reports On Account Progress, Goals, and Quarterly Initiatives to Share with Team Members, Stakeholders, and Possible Use in Future Case Studies or Company Training

- Meeting all Client Needs and Deliverables According to Proposed Timelines

- Expanding Relationships and Bringing in New Clients

Key Account Manager Requirements and Qualifications:

- Able to Multitask, Prioritize, and Manage Time Efficiently

- Goal-oriented, Organized Team Player

- Encouraging to Team and Staff; Able to Mentor and Lead

- Self-motivated and Self-directed

- Excellent Interpersonal Relationship Skills

- In-depth Understanding of Company Key Clients and Their Position in the Industry

- Eager to Expand Company with New Sales, Clients, and Territories

- Able to Analyse Data and Sales Statistics and Translate Results into Better Solutions

- Bachelors Degree in Marketing, Business Administration, Sales, or Relevant Field; Masters Degree Preferred

- Up to Three Years Previous Work Experience in Sales, Management, Key Account Management, or Relevant Experience

- Excellent Verbal and Written Communication Skills; Must Be a Listener, a Presenter, and a People-person

- Basic Computer Skills, and Experience with CRM Software and the Microsoft Office Suite

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