Founder at HR Central Services
Views:986 Applications:505 Rec. Actions:Recruiter Actions:27
Key Account Manager - Customer Service - B2B Vertical (6-12 yrs)
JOB DESCRIPTION
- Responsible for the management of the customer service process'
MAIN RESPONSIBILITIES
- Customer Service operations in accordance with the Corporate Operations Manual
- Managing Customer satisfaction survey
- Human Resource Management
- Implementation of the Company Values, Mission, Vision and Strategic options
KEY TASKS - Manage a team of customer service personnel (Customer Service Representative and Account Representative)
- Customer Service / Care activities including receivables (payment collection from all clients on regular basis)
- Additional Sales
- Follow-up and analysis of the operational targets and results
- Annual planning
- Organizing, development and control of the customer service operations according to the business concept/model
- Recruitment of the personnel
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
