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27/10 Shibani Das
Founder at HR Central Services

Views:981 Applications:505 Rec. Actions:Recruiter Actions:27

Key Account Manager - Customer Service - B2B Vertical (6-12 yrs)

Anywhere in India/Multiple Locations/Bangalore/Chandigarh/Chennai/Delhi NCR/Hyderabad/Mumbai/Vishakh Job Code: 134243

JOB DESCRIPTION

- Responsible for the management of the customer service process'

MAIN RESPONSIBILITIES

- Customer Service operations in accordance with the Corporate Operations Manual

- Managing Customer satisfaction survey

- Human Resource Management

- Implementation of the Company Values, Mission, Vision and Strategic options

KEY TASKS - Manage a team of customer service personnel (Customer Service Representative and Account Representative)

- Customer Service / Care activities including receivables (payment collection from all clients on regular basis)

- Additional Sales

- Follow-up and analysis of the operational targets and results

- Annual planning

- Organizing, development and control of the customer service operations according to the business concept/model

- Recruitment of the personnel

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