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27/10 Shibani Das
Founder at HR Central Services

Views:570 Applications:307 Rec. Actions:Recruiter Actions:0

Key Account Manager - Customer Service (4-15 yrs)

Chandigarh/Delhi/Delhi NCR/Faridabad/Gurgaon/Gurugram/Maharashtra/Mumbai/Navi Mumbai/Pune/Punjab Job Code: 134259

Responsible for the management of the customer service process

MAIN RESPONSIBILITIES:

- Customer Service operations in accordance with the Corporate Operations Manual

- Managing Customer satisfaction survey

- Human Resource Management

- Implementation of the Company Values, Mission, Vision and Strategic options

KEY TASKS:

- Manage a team of customer service personnel (Customer Service Representative and Account Representative)

- Customer Service / Care activities including receivables (payment collection from all clients on regular basis)

Additional Sales:

- Follow-up and analysis of the operational targets and results

Annual planning:

- Organizing, development and control of the customer service operations according to the business concept/model

Recruitment of the personnel:

- Organising customer orientation on usage and handling of the garments

- Implementation of E Lindstrom at the customer site

- Updation of records in related Customer service software (Proteus)

- Dispatch of Garments.

- Inventory Management of used garments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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