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10/08 Rohit Raj
Senior Associate- Talent Acquisition at Zyoin Group

Views:97 Applications:35 Rec. Actions:Recruiter Actions:0

Key Account Manager - After Sales (9-17 yrs)

Bangalore Job Code: 228004

Responsibilities:

- Work closely with Account Managers and Launch Managers on a successful post-sales handoff

- Maintain (and improve) a standard onboarding framework to use with clients

- Design and pitch launch plan to the employers

- Oversee launch activities - virtually or in-person (as part of QA)

- Ensure launch plans for every employer are set up correctly and manage the hand-off to Marketing for further campaigns and engagement

- Be prescriptive in guiding and educating clients through their adoption and roll out during the onboarding time frame

- Monitor initial usage and proactively review with the marketing team

- Ensure clients achieve their initial value

- Constantly optimise processes to speed time to value

Qualifications :

- Overall 9+ years of experience with 6+ years of client relationship, client success role

- Excellent project management skills

- Excellent negotiation skills and well acquainted with liaising with decision makers/CXOs/Business Heads

- Strong attention to detail

- Excellent verbal and written communication skills

- Training delivery skills and the ability to communicate new concepts to the next billion users

- Excellent problem-solving capabilities

- 6+ years of experience in a high growth, tech focused environment

- Ability to work with clients directly in a courteous and professional manner

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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