Kenyt.AI - Manager - Customer Success (2-8 yrs)
Kenyt.AI is a funded technology company with focus on Artificial Intelligence (AI) and smart bots (Chatbots / Voicebots). World has made great strides with reach of smart phones and Internet but still a very small fraction of users is able to complete complex tasks using computing devices. Reason being computer literacy. We want to change that by making computers understand our language and accomplish tasks by just talking to computers.
We are looking for service delivery manager who can who can work with our customers and delivery engineers to ensure timely delivery of services, customer success, service KPIs. Founders of the company has impressive track record working in top MNCs and studied in premier institutes in India and abroad. If the mission of building smart chat and speech bots excite you, please get in touch with us. We promise that your time here will be filled with intense learning and fun.
What you will get :
- A competitive salary based on your experience and skills
- Experience of interacting with the clients across geographies (India and abroad)
- Talking to client's senior management
- Exposure to AI technology and business around it which is in great demand in market
- Opportunity to work directly with an experienced team of founders having a combined industry experience of 30+ years
- Responsible for overall delivery for the service line
- Work with clients to gather their data and suggest marketing campaigns to them.
- Work with our delivery engineers to deliver chatbots for their marketing campaigns.
- Establish customer success metrics and ensure we meet them consistently.
- Acts as a referral point for client issues, escalations, complaints and manages Crisis situations.
- Track service KPIs and metrics to make sure service quality is up to the mark.
- And more.
College - Tier 1 colleges
Experience - 2-8 years industry experience
Excitement - Customer Success and marketing
Skills - Self-driven and excellent communication skills