KDM India - Manager - Customer Success (6-8 yrs)
Customer Success Manager- Female Candidates
Company Profile :
- KDM Telecom Solutions Pvt. Ltd. was founded in 2011. It operates as a manufacturer, wholesaler, and importer of mobile accessories and gadgets.
- Initially, KDM embarked on its journey in this industry through a wholesale channel model. However, as the landscape of mobile phones evolved with the advent of smart technology, KDM expanded its business model to include a channel network platform. Consequently, it established a robust network of dealers and distributors to cater to the changing needs of the market
Job Description :
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Dealing with customer issues and churning out an easy-to-follow solution
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Fixing appointments based on the availability of customers and clients
- Interacting with customers to ensure they have a desirable and shareable experience
Company Website : www.kdmindia.in
Location : Mumbai (Mumbai Central)
- Only Female Candidates
