Requirement Description for Customer Service Executive at KCROASTERS :

Website : https://kcroasters.com/

Designation : Customer Service Executive

Expected CTC offering - 18,000-21,000 per month

Location of the Job : Mumbai (Khar)

About the Company :

KCROASTERS-By Koinonia (earlier known as Koinonia Coffee Roasters) is a vertically integrated coffee company. We source speciality coffee beans from Indian farmers, create artisanal roast profiles, and supply equipment and expertise that enables quality coffee consumption. Through our efforts, we hope to inspire a culture that celebrates craft Indian coffee. At KCROASTERS, we also believe in creating a fun environment for our employees and giving them an opportunity to grow as a professional.

Specific Responsibilities :

- Approach customer service as a tool for delivering quality service to our customers

- The customer service representative's daily job will involve interacting with customers; individual and corporate, advising them on coffee varieties and banking transaction, making sure all invoicing and payments follow-ups are done

- Suggest to customers about different types of coffee beans that are suitable to individual's taste and navigate them through basics of coffee for home brewing, suggest brewing equipment etc.

- Collaborate with management teams to stay updated on new products, services, and policies

- Engage with clients in a friendly and professional manner while actively listening to their concerns

- Offer support and solutions to customers in accordance with the company's customer service policies

- Be alert and available, on website and social Media and calls solve all customer questions

- Resolve customer complaints and queries

- Update customers on order cycle and mark details in the system too

- Follow up with potential customers who visited a website and convert them to customers

- Be open to learning and growing with the company

Required Skills, Experience and Qualifications :

- Consistency, attention to detail

- Time management

- People skills

- Experience with dealing with customers

- Someone who enjoys talking to customers

- Good command over English verbal & written both

- Manage basic calculations for billing and inventory management

Benefits :

- Start-up work culture

- Work closely with the Managing Director

- Fast Learning & Growing curve

- We encourage Flat Hierarchy

- Training and Mentoring

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