Kazam - Key Account Manager/Senior Key Account Manager - Sales (5-10 yrs)
Role : Key Account Managers/Senior Key Account Managers
Experience : 5-10 years
Location : Bangalore, Chennai, Delhi, Mumbai, Kolkata
- Own sales strategy and execution from lead to close.
- Establish lasting relationships with senior executives and decision-makers.
- Foster new relationships through outbound efforts.
- Help educate customers on the value of the throughout the adoption cycle, in conjunction with the Customer Success Team.
- Navigate key decision makers to build awareness within client organizations.
- Identify customer needs and collaborate with customer teams to ensure customer success with special emphasis on signup, implementation, and renewal.
- Initiate, negotiate and close new and renewal contracts with customers.
- Communicate and organize/escalate issues appropriately including: billing, legal, security, on-boarding, and technical inquiries.
- Build strategic adoption plans for customers in collaboration with different teams (Technical Account Managers, Customer Success Managers, Leadership, etc.)
- Prepare and educate customers on digital transformation and best practices and ensure smooth transition to Customer Success and Implementation teams
- Monitor and identify sales quotas and closure trends
- Participate in Global Product Council discussions, provide recommendations based on customers- business needs and usage patterns to build new products/features
- Conduct periodic customer health-checks with an emphasis on customer delight
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
- Experience from Logistics, Automobile, SAAS domain will be preferred.
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