19/04 Charusheela Khedekar
HR Manager at Karza Technologies Private Ltd

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Karza - Executive - Client Servicing (1-5 yrs)

Mumbai Job Code: 71537

Required Skills:

- Strong verbal and written communication skills

- Basic proficiency in computer skills

- Prior experience in banking domain is a plus

- Strong interpersonal skills.

Roles and Responsibilities:

- Proactively implementing effective customer service documentation, procedures, policies, and standards

- Act as an advisor to key customer stakeholders to drive product adoption and ensure they leverage the solution to the fullest

- Tracking client activities to identify and eliminate churn risk

- Staying on top of customer queries to ensure prompt responses

- Coordinate with internal teams to ensure timely delivery of feature requests/ services

- Staying up to date with the latest developments in the BFSI and fintech industry

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