ABOUT KAROMI

Karomi is a leading Enterprise Saas provider. Our flagship manageartworks.com platform enables 4000 leading Global and Indian brands Reach markets faster with Karomi's end-to-end packaging & artwork management system while achieving 100% compliance. We offer everything to get your artwork projects going. Manage every step of the packaging and artwork process.

Our Products : Manage Artworks and Manage Specification

Location : Chennai

Position : Account Manager

Roles & Responsibilities:

- Work with internal cross-functional teams (Pre-sales, sales, implementation, support etc.) to ensure customer's issues/solutions are addressed on time.

- Understand the customer's business model and decision-making channels; build and maintain customer relationship with key decision makers to understand business objectives and enable customer satisfaction.

- Create and maintain comprehensive repots & schedule meeting with clients on regular intervals.

- Should be an excellent communicator who's able to grasp customer requirement.

- Support internal teams by identifying gaps in the service levels and understanding customer needs in order to successfully up/ cross-sell the services.

- Risk Management & Mitigation : Identify the risk associated with the customer and form a mitigation strategy with help of cross functional team for smooth operations.

- Establishes and maintain efficient relationship with all internal & external key stakeholders.

- Self-starter who can own ongoing customer success of both large and small clients.

- Ability to report and share client's status on a timely/pre-defined interval

Qualifications & Requirement :

- Any university degree.

- Minimum 3+ years of proven experience in customer handling & maintain relationships for smooth operations.

- Ability to understand customer service needs.

- Ability to interact with all user levels within the customer organization.

- Should be a very good team player.

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