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16/03 HR
Recruiter at Kapture CX

Views:117 Applications:35 Rec. Actions:Recruiter Actions:34

Kapture - Key Account Manager (2-8 yrs)

Bangalore Job Code: 262831

- Kapture CRM is an enterprise focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way. As part of our strategy, we are looking to add highly motivated individuals to our Growth team

Job Description :

- Deliver 100% customer retention by ensuring successful adoption and integration of the KaptureCX platform across your customers

- Build, own, and maintain a healthy pipeline of opportunities from your accounts short-term and long term

- Deep understanding of the customer's business and their top objectives at various organizational levels

- Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list

- Ability to understand business and technology challenges and align them with possible solutions from our portfolio

- Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritized and resolved in a timely manner

- Build and maintain an account map and plan for each customer and develop close relationships with key stakeholders in your accounts

Qualifications : 

- Bachelor's degree or equivalent experience in Business

- 2+ years of relevant work experience

- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

- Excellent written and verbal communication skills

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