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01/12 Lavanya
HR Recruiter at Kapture CRM

Views:44 Applications:11 Rec. Actions:Recruiter Actions:7

Kapture - Executive - Technical Support (1-3 yrs)

Bangalore Job Code: 187760

Kapture is the gold standard in enterprise SaaS and powers 500+ businesses globally to automate their sales and support. With a deep focus on enterprise mobility, kapture is highly differentiated!

Job description for Tech Support

- Experience in BPO Operations and Management.

- 1 or 2 years experience in service industry

- Excellent communications & Interpersonal skills

- Enthusiastic & Energetic individuals with willingness to learn and grow professionally

- Organized professionals with Rich knowledge and passionate in achieving Service Level Agreement (Response & Resolution).

- Achieving Process Targets by running the process successfully.

- Excellent in analytical ability with very good documentation skills

- Good Excel skills and Reporting knowledge

- Comfortable in Working with Team Oriented Setting, as well as independent.

- Flexible to work in Shifts 24/7

- Should be able to Understand client requirements clearly, document and communicate the same to internal teams.

- Ability to take ownership of the customer/customer complaints

- Kapture is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans 12 countries.

Website Link: https://www.kapturecrm.com/

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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