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15/05 Nisha Parmar
HR Executive at Kalyx Infotech

Views:383 Applications:39 Rec. Actions:Recruiter Actions:13

Kalyx Infotech - Technical Support Coordinator - IT Helpdesk (0-1 yrs)

Mumbai Job Code: 272554

Title : IT Helpdesk Coordinator

Location : Mumbai

Salary Offered : 1.20lpa to 1.38lpa

Experience : 0 to 1 year

Education : Graduates Full Time

Industry : IT Hardware & Networking

Job Profile :

- Attending the customer calls and queries, solving problems on primary level through telephone.

- Accepting calls, logging the calls, assigning the calls to the respective support engineer

- Preparing daily, monthly call reports.

- Follow up with vendors for pending calls and the spare parts required.

- Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.

- Responds to requests logged via help desk applications. Tracks all problems until they get resolved.

- Co-ordinate with the team.

- Monitor e-mail and related information for support inquiries

- Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, general.

Mandatory skills required :

- Should have at least Technical knowledge in Helpdesk coordination / Customer Support.

- Should have good verbal & written communication skill.

- Should be ready to work in 24- 7 rotational shift.

If you find the above job details as per your profile then kindly send your updated resume in word format with following details :

- Current Salary :
- Expected salary :
- Notice period :
- Ready to work in 24- 7 rotational shift ?

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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