Executive - Talent Acquisition at K12 Techno Services
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K12 Techno Services - Team Leader - Sales (1-8 yrs)
Responsibilities of the candidates include:
- Manage a team of individuals working on telesales/customer support
- Resolve customer complaints brought to your attention
- Create policies and procedures
- Plan the training and standardization of service delivery
- Identify customers- needs and wants, clarifying information whenever possible
- Conduct quality assurance surveys with customers and provide feedback to the team
- Gain comprehensive product knowledge to enhance customer support
- Maintain a pleasant working environment for your team"
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