Senior HR Executive at K12 Techno Services Pvt Ltd
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K12 Techno Services - Manager - Brand Communications/Community Management (5-10 yrs)
Designation : Community/ORM Manager
Department : Brand and Communications
Location(s) : Mumbai
Qualification : Any Graduate or Post Graduate
Experience : 3+ years of relevant experience of community management, ORM experience with a general understanding of social media platforms and technology would be preferred.
Responsibilities :
1. Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
2. Enforce Social Media Guidelines as defined by the company.
3. Escalate User Generated Content, where appropriate, to internal teams.
4. Practice social listening to increase engagement and positive communication within the community.
5. Build and execute social media strategy through competitive research and audience identification.
6. Participate constructively in inter-department and cross-service line communications.
7. Work on reports and maintain team performance
8. Strategize to improve GMB ratings
9. Respond to comments and DM's for each brand
10. Generate maximum leads and follow up with other teams
11. Keep eye on negative traction and highlight to respective POCs immediately.
12. Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
13. Monitor trends in social media tools, applications, channels, design and strategy
14. Creating content such as blog posts, articles, newsletters, communications materials, and material for social media channels
Skills :
1. Experience with social listening tools.
2. Passionate about customer experience
3. Strong verbal and written communication skills
4. Lateral thinking and problem-solving skills.
5. Strong ability to access priorities and multi-tasks.
6. Adaptable to evolving environments and can take directions
7. Participate constructively in inter-department and cross-service line communications
Salary : Upto 7.20LPA (Negotiable)
Contact Person : Ms. Sharayu Indulkar (Recruitment Team)
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