Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
07/03 Ritika Gupta
Sr. HR Executive at Justdial

Views:76 Applications:6 Rec. Actions:Recruiter Actions:2

Justdial - Executive - Sales Helpdesk (1-4 yrs)

Mumbai Job Code: 315958

Location : Mumbai

Experience: Min 1 year

Sales Helpdesk Executive Roles & Responsibilities :

- Serving as the first point of contact for sales teams pan India seeking assistance related to Genio (internal sales app) through WhatsApp calls and emails.

- Arranging for and/or making necessary provisions in the software for contract entries by sales teams pan India.

- Performing remote troubleshooting using diagnostic techniques and pertinent questions.

- Determining the best solution based on the issues and details provided by sales personnel.

- Walking the sales personnel through the problem-solving process.

- Directing unresolved issues to the next level of support personnel.

- Providing accurate information on Genio products and services.

- Recording events and problems, along with their resolutions, in logs.

- Following up and updating user status and information.

- Passing on any feedback or suggestions from sales teams to the appropriate internal team.

- Identifying and suggesting possible improvements to software and procedures

Add a note
Something suspicious? Report this job posting.