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07/03 Ritika Gupta
Sr. HR Executive at Justdial

Views:76 Applications:6 Rec. Actions:Recruiter Actions:2

Justdial - Executive - Sales Helpdesk (1-4 yrs)

Mumbai Job Code: 315958

Location : Mumbai


Experience: Min 1 year


Sales Helpdesk Executive Roles & Responsibilities :


- Serving as the first point of contact for sales teams pan India seeking assistance related to Genio (internal sales app) through WhatsApp calls and emails.


- Arranging for and/or making necessary provisions in the software for contract entries by sales teams pan India.


- Performing remote troubleshooting using diagnostic techniques and pertinent questions.


- Determining the best solution based on the issues and details provided by sales personnel.


- Walking the sales personnel through the problem-solving process.


- Directing unresolved issues to the next level of support personnel.


- Providing accurate information on Genio products and services.


- Recording events and problems, along with their resolutions, in logs.


- Following up and updating user status and information.


- Passing on any feedback or suggestions from sales teams to the appropriate internal team.


- Identifying and suggesting possible improvements to software and procedures

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