Human Resource at JustDial
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JustDial - Category Manager (4-10 yrs)
Job Description:
- Interacts with Client/customer to manage and resolve customer requests through effective queue management (prioritization of demand).
- Having exp. of coaching, shadowing and supporting their agents directly.
- Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.
- Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team.
- Need to handle team of 8-10 team member.
- Identify outliers and manage the teams performance to continuous KPI achievement.
- Managing day-to-day operations ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers.
- Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals
- Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents.
- Able to adjust messaging to different target audiences with to-the-point communication.
- Able to adapt quickly to changes in workflows/processes/procedures/product features.
- Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
- Able to clearly outline current performance drivers of their market and actions to improve
- Maintain a professional and personable demeanor at all times
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
