Human Resource at JustDial
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JustDial - Business Manager - Sales (4-8 yrs)
1. Interacts with Client/customer to manage and resolve customer requests through effective queue management (prioritization of demand).
2. Having exp. of coaching, shadowing and supporting their agents directly.
Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.
3.Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team.
4.Need to handle team of 30-35 team member.
5.Identify outliers and manage the teams performance to continuous KPI achievement.
Managing day-to-day operations ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
