Customer Support :

- As a Customer Experience Expert at Namma Yatri, your primary responsibility is to deliver exceptional customer service and ensure a seamless experience for our users. Acting as a brand ambassador, you will handle customer inquiries, resolve issues, and provide personalized support to enhance customer satisfaction and loyalty. Effective communication, problem-solving skills, and maintaining positive customer relationships are key aspects of this role.

Responsibilities :

Customer Support : Respond promptly and professionally to customer inquiries through various channels, such as phone, email, chat, and social media. Provide accurate information and resolutions to address customer concerns effectively.

Issue Resolution : Investigate and troubleshoot customer issues, complaints, or technical problems. Strive to provide swift and satisfactory resolutions while maintaining a calm and professional demeanor.

Personalized Assistance : Understand customer needs and preferences to provide personalized guidance, recommendations, and assistance. Aim to create a positive and tailored experience for each customer using the Namma Yatri platform.

Customer Advocacy : Act as the voice of the customer within the organization. Gather and communicate customer feedback and insights to relevant teams, contributing to product and service improvements.

Documentation and Reporting : Maintain detailed records of customer interactions, feedback, and resolutions using Namma Yatri's CRM system. Generate reports to identify recurring issues, trends, and improvement opportunities.

Proactive Communication : Proactively engage with customers to provide updates, inform them about new features, promotions, or changes. Nurture customer engagement and loyalty through timely and relevant communication.

Quality Assurance : Monitor and maintain service quality standards by reviewing customer interactions and conducting customer satisfaction surveys. Identify areas for improvement and participate in implementing enhancement initiatives.

Cross-functional Collaboration : Collaborate closely with various teams, including operations, marketing, and product development. Share customer insights, contribute to process improvements, and ensure a seamless customer experience.

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